Lost profile
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I have lost my profile (I had the link to e-mail)
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I have lost my profile (I didn't have link to e-mail)
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Why I started the game from the very beginning on the other server?
Have you lost your profile? If you had a link to e-mail on your lost profile, you can restore it by yourself. For this open the game, press Settings - Main Settings - Link. Then write your login and password of your e-mail and you will be able to enter your game account.
If you didn't have link on your profile, write to technical support. Don't forget to include data about your lost profile (nickname, level, ID).
Yes, you will start the game from the first level. The data doesn't transfer when you change the server.